This Privacy Policy explains how PayRequest collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.
PayRequest is an EFT payment coordination platform operated in South Africa. We act as the Responsible Party for personal information you provide to us through our website and service.
Contact: privacy@payrequest.co.za
| Category | Data Collected | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, account type | Account creation and authentication |
| Business Information | Business name, registration number, VAT number | Business account verification and invoicing |
| Address Information | Street address, city, province, postal code | Invoice generation and account records |
| Banking Details | Bank name, account holder name, account number, branch code, account type | Displaying on payment links you create |
| Payment Link Data | Reference, amount, description, payer details | Creating and managing payment requests |
| Uploaded Files | Proof of payment documents (PDF, images) | Payment confirmation coordination |
| Technical Data | IP address, browser type, login timestamps | Security, fraud prevention, audit logs |
We do not collect banking passwords, PINs, OTPs, or any credentials that provide access to your banking accounts.
We use your personal information to:
We do not use your personal information for advertising, and we do not sell your data to third parties.
Your information is shared only in the following circumstances:
We do not share your personal information with advertisers or data brokers.
The banking details you add to your PayRequest profile are used exclusively to populate payment links that you create and choose to share. Please be aware that:
We retain your personal information for as long as your account is active or as required by law. Specifically:
As a data subject under the Protection of Personal Information Act (Act 4 of 2013), you have the right to:
To exercise any of these rights, email us at privacy@payrequest.co.za. We will respond within 30 days.
PayRequest uses only essential session cookies required for the application to function correctly. These cookies:
We do not use advertising cookies, tracking pixels, or third-party analytics that profile your behaviour.
We implement the following security measures to protect your data:
While we take every reasonable precaution, no system is entirely immune to security incidents. We will notify affected users in the event of a data breach as required by POPIA.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via in-app notice. The date at the top of this page reflects when the policy was last updated.
For privacy-related queries or to exercise your POPIA rights, contact our Information Officer:
Email: privacy@payrequest.co.za
If you are unsatisfied with our response, you may lodge a complaint with the Information Regulator of South Africa: www.inforegulator.org.za